Integrated Management System (IMS) Policy

At El Nacional, we work every day to guarantee our guests an unrivalled dining experience.

Our operating principles are:

• Product: it is at the heart of everything we do. We work exclusively with high-quality, locally sourced ingredients supplied by selected providers. Meat, fish, seafood, Iberian cured meats, cheeses, preserves… and our extensive range of drinks form the basis of our gastronomic offering.
• Excellence: focused on exceeding our guests’ expectations. The finest experience in a multi-space gastronomic destination, where each area has its own unique appeal and offers a different experience within the same venue. An iconic place steeped in history that has witnessed Barcelona’s industrial evolution since it was built in 1889.
• Team: talent ready to serve at any time. What matters is not what we are—a team of hospitality professionals—but what we believe: we believe a smile is always the perfect pairing. We believe talent can be served with a side dish, and we are convinced that sitting down to eat can be an experience without limits.

To uphold these principles, we undertake to:

• Continuously improve the Integrated Management System by monitoring the indicators, objectives, risks and opportunities associated with our processes.
• Contribute to environmental sustainability by protecting the environment, preventing pollution, optimising resource consumption and minimising the environmental impacts arising from our activities.
• Act respectfully and professionally in our relationships with stakeholders and comply with the legal requirements affecting our activities, particularly those relating to food safety, as well as any other requirements to which we subscribe.